Privacy Policy

Effective Date: October 19, 2026
Last Updated: October 19, 2026

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Welcome to Prestóne Cigars. We value your trust and are committed to respecting your privacy and protecting the personal information you share with us.

Prestóne Cigars is a premium, handcrafted cigar brand based in Texas, dedicated to providing exceptional cigars, personalized customer service, and distinctive cigar experiences. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, purchase our products, subscribe to our services, contact us, or book our cigar-rolling and event services.

By accessing or using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.

Our goal is to handle your information responsibly, transparently, and in accordance with applicable privacy and consumer protection laws.

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INFORMATION WE COLLECT

We may collect personal information directly from you, automatically through your use of our website, or from third-party service providers that support our business operations.

Personal Information You Provide

Depending on how you interact with Prestóne Cigars, we may collect:

• Contact information: Your name, email address, telephone number, billing address, and shipping address.

• Order information: Products purchased, quantities, order history, delivery preferences, and transaction details.

• Payment information: Payment status, transaction references, and other information necessary to process purchases. Payment card information may be collected and processed directly by our payment processors.

• Account information: Login credentials and account preferences if you create an account on our website.

• Event booking information: Event dates, locations, guest estimates, service selections, booking details, and communications related to cigar-rolling services or private events.

• Customer communications: Information you provide when contacting us with questions, comments, complaints, or requests.

• Marketing preferences: Your preferences regarding promotional emails, product announcements, and other marketing communications.

• Age-verification information: Information reasonably necessary to verify that you meet the legal age requirements for purchasing tobacco products, where applicable.

Please do not send us complete payment card numbers, security codes, passwords, or other sensitive information through ordinary email or website contact forms.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address.

• Browser type and version.

• Device type and operating system.

• Website pages visited.

• Date, time, and duration of visits.

• Referring websites and general browsing activity.

• Approximate location derived from your IP address.

• Cookie identifiers and similar online tracking information.

This information helps us understand website usage, maintain website security, troubleshoot technical issues, and improve the customer experience.

Information From Third Parties

We may receive information from third parties that help us operate our business, including website hosting providers, payment processors, shipping carriers, age-verification services, analytics providers, and advertising platforms.

The information received depends on the services you use and the permissions or settings applicable to those services.

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HOW WE USE YOUR INFORMATION

Prestóne Cigars may use the information we collect for the following purposes:

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1. Order fulfillment: To process purchases, arrange shipping, communicate order status, and provide customer support.

2. Age and legal compliance: To verify eligibility to purchase tobacco products and comply with applicable tobacco regulations.

3. Event services: To communicate with clients, prepare service proposals, manage bookings, coordinate event logistics, and fulfill service agreements.

4. Customer communication: To respond to questions, comments, requests, and complaints.

5. Payments and accounting: To process transactions, manage refunds where applicable, maintain business records, and address payment disputes.

6. Website operations: To maintain, secure, troubleshoot, and improve our website and online services.

7. Marketing: To send promotional messages, product announcements, and information about upcoming events when permitted by law.

8. Business analytics: To understand customer preferences, website traffic, and the effectiveness of our services and marketing efforts.

9. Fraud prevention and security: To detect suspicious activity, prevent unauthorized transactions, and protect our business and customers.

10. Legal obligations: To comply with applicable laws, regulations, legal processes, and lawful governmental requests.

We will not use personal information for purposes materially different from those described in this policy without providing any notice or obtaining any consent required by applicable law.

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COOKIES AND TRACKING TECHNOLOGIES

Our website and certain third-party services may use cookies, pixels, tags, and similar technologies.

These technologies may help us:

• Keep our website functioning properly.

• Remember website preferences.

• Understand how visitors interact with our website.

• Measure the performance of marketing campaigns.

• Improve website navigation and functionality.

• Support advertising and analytics, where enabled.

You may be able to manage cookies through your browser settings or through a cookie-preference tool on our website, if available.

Disabling certain cookies may affect the functionality of some website features.

Where required by law, we will obtain consent before using nonessential cookies or tracking technologies.

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HOW WE SHARE YOUR INFORMATION

Prestóne Cigars does not sell customers’ personal information in exchange for money.

We may share personal information in the following circumstances:

Service Providers

We may share information with companies that provide services on our behalf, including:

• Website hosting and e-commerce platforms.

• Payment processors and financial service providers.

• Shipping and delivery companies.

• Age-verification providers.

• Email and customer communication platforms.

• Website analytics and technical support providers.

• Marketing service providers, where applicable.

These providers may access information necessary to perform their services, subject to their applicable contractual obligations and legal requirements.

Legal and Regulatory Requirements

We may disclose information when reasonably necessary to comply with applicable laws, regulations, court orders, legal proceedings, or lawful requests from governmental authorities.

We may also disclose information when necessary to protect our legal rights, investigate suspected fraud, enforce our agreements, or protect the safety and security of our customers, business, or others.

Business Transactions

If Prestóne Cigars undergoes a merger, acquisition, restructuring, financing, or sale of some or all of its business assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

With Your Consent

We may share information for other purposes when you direct us to do so or provide consent where required by law.

Advertising and Analytics

If we use advertising or analytics services that share information with third parties for cross-context behavioral advertising or similar purposes, those activities may be subject to additional privacy disclosures and opt-out rights under applicable law.

We will not characterize such activities as a sale or sharing of personal information unless they meet the applicable legal definitions.

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PAYMENT PROCESSING

Prestóne Cigars may use third-party payment processors to facilitate online purchases, deposits, event bookings, and other authorized transactions.

When you make a payment, your payment information may be collected and processed directly by the applicable payment provider under its own privacy policy and security practices.

We may receive limited transaction information, such as your name, billing details, transaction amount, payment status, and transaction reference.

Prestóne Cigars does not intend to store complete payment card numbers or card security codes on its own systems.

Payment authorization, processing, and fraud-prevention practices are subject to the terms and privacy policies of the applicable payment provider.

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SHIPPING AND ORDER INFORMATION

When you purchase products through our website, we may use your contact information, shipping address, and order details to fulfill your purchase.

We may share the information necessary to complete delivery with shipping carriers, fulfillment providers, and other service providers involved in processing your order.

We may also use your information to communicate about shipping delays, delivery issues, returns, order disputes, or other matters relating to your purchase.

Customers are responsible for providing accurate shipping and contact information. We will handle shipping information in accordance with this Privacy Policy and applicable law.

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TOBACCO PRODUCTS AND AGE RESTRICTIONS

Prestóne Cigars sells tobacco products and may provide cigar-rolling services at private events and other authorized venues.

Our website and services are intended for adults who meet the applicable legal age requirements.

We do not knowingly collect personal information online from individuals under the age of 13 without legally required authorization. Our tobacco products and related purchasing services are not directed toward children.

We do not knowingly sell tobacco products to individuals who do not meet the applicable legal age requirements.

We may request information or use third-party verification services to confirm eligibility to purchase tobacco products. Any information collected for this purpose will be handled in accordance with applicable law and this Privacy Policy.

If we learn that we have collected personal information from a child in circumstances where collection is prohibited, we will take appropriate steps to address the information as required by law.

Parents or legal guardians who believe a child has provided personal information to us may contact us using the information provided at the very bottom of this section.

 

EMAIL AND MARKETING COMMUNICATIONS

If you provide your email address or telephone number, we may use it to communicate with you about your purchases, event bookings, customer service requests, or other business-related matters.

Where permitted by law, we may also send marketing communications about new products, cigar releases, special events, promotions, and other Prestóne Cigars offerings.

You may opt out of promotional emails by using the unsubscribe instructions included in the message.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping updates, or important booking information.

Where applicable, you may also opt out of marketing text messages by following the instructions provided in the message.

We will honor applicable consent requirements and marketing opt-out requests in accordance with the law.

 

DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on the type of information and the reason it was collected.

For example, we may retain:

• Order and transaction records for accounting, tax, and regulatory purposes.

• Customer communications for customer service and dispute resolution.

• Event booking records for business administration and contractual obligations.

• Marketing preferences to honor your communication choices.

• Security and website records for fraud prevention and technical maintenance.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete, destroy, or de-identify it, subject to applicable legal obligations and legitimate record keeping requirements.

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DATA SECURITY

Prestóne Cigars takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include the use of reputable website platforms, restricted access to business information, secure payment processing services, and appropriate account-security practices.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

Although we take reasonable steps to protect your information, we cannot guarantee absolute security. You should exercise care when transmitting information over the internet and protect your account credentials where applicable.

If a security incident occurs, we will take appropriate steps consistent with applicable legal requirements.

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YOUR PRIVACY RIGHTS

Depending on your state of residence and applicable law, you may have certain rights concerning your personal information.

These rights may include:

• Right to Know or Access: Request information about the personal information we collect, use, disclose, or otherwise process about you.

• Right to Correct: Request correction of inaccurate personal information.

• Right to Delete: Request deletion of certain personal information, subject to applicable exceptions.

• Right to Data Portability: Request a copy of certain personal information in a portable format.

• Right to Opt Out: Opt out of certain sales, targeted advertising, or profiling activities where applicable.

• Right to Withdraw Consent: Withdraw consent where processing is based on consent.

• Right to Appeal: Where required by applicable law, appeal a decision we make concerning a privacy rights request.

• Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination or retaliation.

These rights are not absolute and may be subject to verification procedures, statutory exceptions, and other legal limitations.

How to Submit a Privacy Request

To submit a privacy request, contact us using the contact information provided below.

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Please identify the nature of your request and provide sufficient information for us to reasonably verify your identity and locate the relevant records.

We may request additional information to verify your identity or authority to make a request on behalf of another person.

We will respond within the timeframes required by applicable law.

If a request is denied, we will provide any explanation or appeal instructions required by law.

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TEXAS RESIDENTS

Prestóne Cigars operates in Texas and recognizes that Texas residents may have privacy rights under applicable state law, including the Texas Data Privacy and Security Act, where applicable.

Subject to statutory eligibility requirements and exceptions, qualifying Texas residents may have the right to:

• Confirm whether we process their personal data and access that data.

• Correct inaccuracies in their personal data.

• Request deletion of personal data they have provided or that we have obtained about them.

• Obtain a portable copy of certain personal data.

• Opt out of certain processing for targeted advertising, the sale of personal data, or profiling that produces certain legal or similarly significant effects.

To exercise applicable rights, contact us using the contact details below. 
 

We will verify and respond to requests as required by applicable law.

If we decline to take action on a request, you may have the right to appeal our decision. Any applicable appeal instructions will be provided with our response.

This section does not limit any additional rights you may have under other applicable privacy laws.

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THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.

These third parties may collect information directly from you under their own privacy policies and terms of service.

Prestóne Cigars does not control the privacy practices, security measures, or content of third-party websites.

We encourage you to review the privacy policies of any third-party services you use.

A link to a third-party website does not necessarily constitute an endorsement of that website or its privacy practices.

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CHILDREN’S PRIVACY

Prestóne Cigars does not knowingly direct its online tobacco sales toward children.

We do not knowingly collect personal information online from children under 13 in circumstances prohibited by applicable law.

If we discover that we have collected information from a child in violation of applicable law, we will take reasonable steps to delete the information or otherwise address it as legally required.

Parents and legal guardians who believe a child has provided personal information to us may contact us to request assistance.

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