Shipping Policy

Shipping & Delivery Policy

Effective Date: October 19, 2026

​

At Prestóne Cigars, every cigar represents craftsmanship, tradition, and a commitment to excellence. Our goal is to ensure that every order is handled with care and delivered with the quality and attention to detail that define the Prestóne experience.

Please review our Shipping & Delivery Policy before placing an order.

​

1. Order Processing

All cigar orders are carefully prepared and packaged before shipment.

• Processing Time: Please allow 2–5 business days for order processing, excluding weekends and federal holidays.

• Handcrafted Products: Because our cigars are handcrafted, certain products may require additional preparation time.

• Order Confirmation: Customers will receive an order confirmation after successfully placing an order.

• Shipping Confirmation: Once your order has shipped, tracking information will be provided when available.

Processing times are estimates and may vary based on order volume, product availability, holidays, and other unforeseen circumstances.

​

2. Shipping Destinations

Prestóne Cigars ships eligible orders to approved destinations within the United States, subject to applicable federal, state, and local tobacco laws.

We reserve the right to decline or cancel orders when shipping is prohibited, restricted, or otherwise unlawful.

Important: We do not ship tobacco products to destinations where such shipments are prohibited by law. Customers are responsible for ensuring that their orders comply with the laws applicable to their delivery address.

​

3. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on the shipping destination, package weight, selected shipping method, and other applicable charges.

Estimated delivery times depend on the carrier and shipping service selected.

Please note:

• Delivery estimates begin after order processing and shipment.

• Shipping times are not guaranteed unless expressly stated by the carrier.

• Weather conditions, carrier delays, peak shipping seasons, and other circumstances beyond our control may affect delivery.

• Customers are responsible for providing accurate and complete shipping information.

Prestóne Cigars is not responsible for delivery delays caused by shipping carriers or circumstances outside our reasonable control.

​

4. Age Verification & Adult Signature Requirements

Prestóne Cigars sells tobacco products exclusively to individuals who meet the applicable legal age requirements.

Customers must satisfy all applicable age-verification requirements before purchasing tobacco products.

Where required by law or our shipping procedures, an adult signature and identification confirming legal age may be required at delivery. The recipient must be legally eligible to receive the tobacco products under applicable law.

Orders may be delayed, refused, or canceled if age verification cannot be completed or if the shipment cannot legally be delivered.

​

5. Incorrect Shipping Addresses

Customers are responsible for verifying that their shipping address is accurate before submitting an order.

If you discover an error, contact us as soon as possible at prestonecigars@gmail.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges may apply if a package must be reshipped because of an incorrect address supplied by the customer.

​

6. Lost, Delayed, or Stolen Packages

Once an order has shipped, customers should use the provided tracking information to monitor its delivery status.

If your package appears lost, has not arrived within the expected delivery window, or is marked as delivered but cannot be located, contact us at prestonecigars@gmail.com.

We will make reasonable efforts to assist with carrier inquiries and investigate reported delivery issues.

Prestóne Cigars cannot guarantee recovery of packages reported as lost or stolen and will evaluate each situation individually, subject to applicable law and our order-resolution policies.

​

7. Damaged or Incorrect Orders

Customer satisfaction matters to us. If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

Include the following information:

• Your order number.

• A description of the issue.

• Clear photographs of the package and affected products, when applicable.

Send your request to prestonecigars@gmail.com.

We will review the circumstances and determine an appropriate resolution in accordance with applicable law and our return and refund policies.

​

8. Returns & Refunds

Due to the nature of tobacco products and applicable health and safety considerations, all sales are subject to our return and refund policy.

Please contact us before returning any product. Unauthorized returns may not be accepted.

Refunds, replacements, or other resolutions will be evaluated in accordance with our published policies and applicable law.

For assistance, email prestonecigars@gmail.com.

​

9. Shipping for Subscription Orders

Customers enrolled in a Prestóne Cigars subscription service should review the terms associated with their selected subscription.

Subscription shipments are subject to product availability, payment authorization, order processing, shipping restrictions, and applicable tobacco laws.

Recurring orders will be processed according to the applicable subscription schedule. Delivery dates are estimates and may vary.

Customers are responsible for maintaining accurate shipping information and ensuring that each shipment can legally be delivered to the designated address.

A subscription order may be delayed, suspended, or canceled if payment cannot be processed, products are unavailable, or fulfillment is restricted by law.

​

10. Events & On-Site Cigar Services

Orders or bookings involving on-site cigar rolling, private events, corporate gatherings, weddings, golf tournaments, or other special engagements are not standard shipping orders.

Shipping policies do not replace the terms of a separate event agreement, service proposal, booking confirmation, or invoice.

Any applicable booking fees, deposits, travel charges, service fees, and payment requirements will be communicated separately.

​